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Managing SPAM / Junk Mail

Situation: You note that valid email is being directed to your Spam folder in Google Web Mail or the Junk folder in Outlook.

Move an individual Conversation to your inbox:

Log onto the My.SUNYUlster.edu Portal and click the "Email" icon on the upper right of the screen.

Find your SPAM label in the label list to the left.
You may need to click the "__More" button in order to locate the "Spam" label.
Click the Spam label to view all mail that has been put in this folder.
If you find a piece of mail that has been incorrectly labelled Spam, click the square radio button to the left of the senders name.
Click "Not spam" at the top of the email window.

This action will send email from this sender to your inbox in the future.

Move an individual sender to your inbox (web interface):

Log onto the My.SUNYUlster.edu Portal and click the "Email" icon on the upper right of the screen.
Click the "Settings" button on the upper right.
Click the "Filtering" tab.
Click "Create a new filter"
In the "From" field, enter the email address of the sender.
In the "To" field, enter your email address (this will prevent sent items from being sent to your inbox).
Click "Test Search" to determine if any current email apply to the filter.
Click "Next Step" 
Choose any of the presented choices but if you simply want it to go to your inbox, click the final choice of "Never send it to Spam"
Click "Create Filter" 
Return to Inbox

Prevent mail from @sunyulster.edu or @my.sunyulster.edu from routing to Spam (web interface):
 
Log onto the My.SUNYUlster.edu Portal and click the "Email" icon on the upper right of the screen.

Click the "Settings" button on the upper right.
Click the "Filtering" tab.
Click "Create a new filter"
In the "From" field, enter @sunyulster.edu
n the "To" field, enter your email address (this will prevent sent items from being sent to your inbox).
Click "Test Search" to determine if any current email apply to the filter.
Click "Next Step" 
Choose any of the presented choices but if you simply want it to go to your inbox, click the final choice of "Never send it to Spam"
Click "Create Filter" 
Return to Inbox

White list an individual sender or domain in Outlook

If you are using Outlook and not the Gmail Web interface you have the option of white listing an incoming sender that has been routed to your Junk mail instead of you inbox and, so long as you are using Outlook to check mail this system will continue to work, but if you are checking your mail from home without syncing to Outlook the filter will not apply and the email will remain in the gmail Spam folder until you once again view your messages via the instance of Outlook on which you built the filter.




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