Gmail has a prominent feature that fundamentally changes how email is displayed to you. It is called “Conversation View” and you may not have seen anything like it before. Conversation view groups all email messages with the same subject together. If you send a message to three people, and those three people each reply once, you might expect to see three new messages in your Inbox. However, in Gmail, you would instead see a single line representing all three responses with a number next to it indicating how many messages are part of this “conversation.” Take for example, the below line from a Gmail Inbox view:During the conversion from the Exchange Server to the Gmail system we have learned of some differences between the systems that may effect you as a User.
While appearing as a single line in the view, this “conversation” has 6 messages in it, as indicated by the “ (6) ” next to the names. This type of view can be very confusing for folks who are not used to it. Fortunately, you can switch “conversation view” off if you do not like it. To do so, go to Settings in Gmail, select the option “Conversation view off,” and then click “Save Changes” at the bottom of the page.
The example conversation would then look like this in the Inbox: